Often when talking to clients about delegation they work around to telling me that one barrier is “I don’t trust my employees”.  My normal response is to ask “Do you think they trust you?”  We generally then get to the point that my client isn’t accusing her staff of stealing her sandwiches from the kitchen fridge, or selling company secrets online – it’s just that they don’t think they care enough or understand enough to be trusted with more responsibility. If your staff are overloaded, fed up with getting grief from unhappy customers, feeling unloved and underpaid, resentful towards management (that is, towards you)…don’t try to delegate stuff to them. If that is the situation in your business then chances are that you too are feeling overloaded, fed up with getting grief from unhappy customers, unloved and underpaid…and resentful towards your staff. This is a recipe for a downward spiral. How then to break out of this situation?  And break out of it you must, or things...