Successful delegation requires the right culture. If your staff are overloaded, fed up with getting grief from unhappy customers, feeling unloved and underpaid, resentful towards management (that is, towards you)…don’t try to delegate stuff to them. If that is the situation in your business then chances are that you too are feeling overloaded, fed up with getting grief from unhappy customers, unloved and underpaid…and resentful towards your staff. This is a recipe for a downward spiral. How then to break out of this situation?  And break out of it you must, or things will just get worse and health, wealth and happiness will become a distant memory. The fundamental basis for successful delegation is trust.  You must trust your staff to be willing and able to do the right thing for the business - and in order for this to be true they must trust you to be willing and able to do the right thing by them. If you feel there is a lack of trust between you and you can see that delegati...