Some months back I was contacted by a previous client. He was feeling stuck again and thinking about getting some more coaching. Thanks to his drive and ability his business has grown by about 500% since we last worked together three years ago. He has overcome the barrier of just expecting employees to know what to do, and has sorted out his back office structure, processes and systems so he can delegate, let go and focus on growth. So why more coaching? It seems as if his operational stuff is performing inconsistently and lacks visibility compared with his improved back-office. One of his long-time employees is leaving. He is slipping back into thinking that systems solve problems rather than leadership solving them. He lacks confidence in approaching this problem and can’t see a clear plan or way forward. We talked for an hour or so about this. I felt slightly uninspiring as we went over the same ground: Clear accountability, unambiguous targets, simple written processes, routin...