One of my clients was sceptical about the quality of his managers. Like many business owners who have become the bottleneck in their business he was desperate to get out from under all the things that, apparently, only he could do and the decisions that, apparently, only he could make.  He didn’t see his managers as part of the solution but as part of the problem so he hired me originally with the idea of finding some “big hitter” from a larger business who would help him achieve his ambitious growth targets. I asked him how he knew that his managers weren’t up to the task.  As is usual in these cases the answer was a series of anecdotes about failures to do x or inability to understand the importance of y or how they didn't take the success of the business seriously.  A little probing however showed that he had never really explained to them where the business was going, what their role in this was and what success in the role looked like. Every time someone came to him with a pro